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Unable to generate passcode in MyEE app for pay as you go sim.

RichardW66
Visitor

Hi. As the title says, I am unable to generate a passcode in the myEE app to add the new pay as you go sim. I have put credit on via phone call and been onto tech support for 40 minutes who said the account wasn't set up properly and had 'fixed it'

I can make calls and sim is working fine, but I still cannot register sim in the app. 

Any ideas please?

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

Hi @RichardW66,

Welcome to the EE Community. 🙂

Please get in touch with Technical Support to let them know the changes they made haven't resolved the issue.

They'll be happy to help.

James

View solution in original post

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @RichardW66,

Welcome to the EE Community. 🙂

Please get in touch with Technical Support to let them know the changes they made haven't resolved the issue.

They'll be happy to help.

James