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Unable to access app or web site

Mill9
Visitor

‎10-02-2025 09:19 AM

I am unable to speak to a human or access chat. I am unable to access the App or on the web . I can’t get on to any of my billing or account details . All because the message being sent with the necessary Passcodeis being sent to an old not in use phone number not my new phone number 

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎10-02-2025 10:25 AM

Hello @Mill9 ,

Welcome to the community,,

Are you on a monthly contract? If so in the app at the bottom, click on help, then you will see live chat, which is not available for pay as you go.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.