Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to access account

hays127
Contributor
Contributor

‎01-02-2023 06:40 PM

I am having trouble accessing my account each time I try to login it says my details are wrong and when I request forgotten details I don’t receive an email (I’ve checked my junk folder) I am needing to revalidate my details 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎01-02-2023 06:45 PM

@hays127 : Are you on contract or PAYG? Is it a mobile or BB plan?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
hays127
Contributor
Contributor
In response to XRaySpeX

‎01-02-2023 07:36 PM

I am on contract and it’s a mobile account 

0 Helpful
Katie_B
EE Community Support Team
In response to hays127

‎02-02-2023 08:07 AM

Thanks for confirming @hays127. 

I would recommend giving us a call and our customer care team will be able to help further. 

Katie

0 Helpful