Unable to Manage Broadband from EE App

[Colin4321]

I have recently upgraded my broadband from BT to EE. I have downloaded the EE app to mange my products including my broadband. I find that the app works perfectly for 3 or 4 days before not being able to access the broadband controls. The only way to resolve this is to restart the router. This is a total pain. Any solutions!? 

[Michael_D · Accepted solution]

Hi @Colin4321 

Welcome to the community.

I know how frustrating it would be to have to restart the router every few days.

It is worth trying to reset the router, rather than just restarting it, and uninstalling and reinstalling the app to see if that helps.

If the same thing happens, give our tech guides a call and they can look into this further for you.

Michael

[Colin4321]

Michael. Thank you. Next time it happens I will give this a try.