Turn off safe search

[Xxx121]

Please tell me how to turn off my safe search before I leave an go to another network 

[Katie_B]

Hello @florinbarbu. 

Welcome to the community. 

You can turn off parental controls on pay as you go by either giving us a call on 150 or visiting your local EE Store with photo ID. 

Katie

[florinbarbu]

im not in uk. im in france right now. and i dunnow why i cant call the numbers in uk??

[Katie_B]

Hi @florinbarbu. 

Do you have credit available?

Have you purchased a pass to use your pack?

Roaming is now chargeable for both pay as you go and pay monthly customers. 

Katie

[florinbarbu]

yes. i have contract im not on pay as you go. i have everything up to date. just safe search cant take it of. ???

[Katie_B]

Hi @florinbarbu. 

Did you activate roaming by texting ROAMING to 150 before leaving the UK?

Safe search is best known as parental control/content lock and can be removed for pay monthly customers in your EE online account.

More information can be found HERE. 

Katie

[Heapdes33]

Pay monthly 

[Leanne_T]

Hi @Heapdes33 

Thanks for coming to the community 🙂

Do you wish to remove the content lock? 

If so, please see our How Do I Turn On Parental Controls on My Device? Help page. 

Leanne.

[Jel13]

Yeah 

[Lesley_W]

Hi @Jel13 

Welcome to our community.

Are you also having trouble removing your content lock? Are you pay monthly or pay as you go?

Lesley