Trying to upgrade but gets stuck and won't load

[natashadutton_9]

Hi I've tried to choose multiple different plans but when I click upgrade it will not load past the checkout page. I've tried it on both my phone and laptop on different browsers and on the app. Nothing is working. I don't have the time to speak with an advisor and would prefer to do it online

[Christopher_G]

Welcome to the community, @natashadutton_9.

Are you trying through broadband or through mobile data? Could you try both?

If you're connected using a VPN, please try without that connected too.

Let me know how you get on.

Chris