Trying to link SIM to account after transfer from Plusnet

[Soliferum]

Hi, I'm trying to link my SIM to my account but I'm getting:
"We were unable to generate a passcode. Please try again later"
I'm on a pay monthly SIM, recently transferred across from Plusnet mobile. Phone can make calls and receive texts.

Any thoughts?

Thanks!

[James_B]

Hi @Soliferum,

Welcome to the EE Community. 🙂

When did you number transfer complete?

James

[Soliferum]

Order was completed on the 1st Sept, was told it would be transferred within 24 hours.

Ta!

[Katie_B]

Thanks for getting back to us. 

Are you able to confirm if your ported number is now active?

Katie

[Soliferum]

Yes, I can receive calls fine this morning. I'll try and link it again this evening (it's the kids phone so it'll have to wait until he's back from school)
Thanks!

[Katie_B]

Thanks for confirming @Soliferum. 

Please come back and let us know how you get on this evening. 

Katie