Hey there,
I just joined EE for broadband a few days ago, and I like to use passkeys where available. Happy to see that EE does allow passkey logins, I want to set that up right away. However, I've been unable to do that successfully since the auth system creates an endless login + verify loop.
Repro steps:
- visit the "Login & security" tab in the profile portal: https://ee.co.uk/exp/manageid/profile/login-information
- Click the "set up passkeys" button
- Observe navigated to a screen titled "Passkeys" and a message saying "you don't have any passkeys" with a big "Add passkey" button.
- Click the "Add passkey" button
- Observe "Verify your identity" page, a code is sent to my mobile
- Enter the code sent to my mobile and click "Verify passcode"
- Observe sent back to the "Login & security" tab with the "Set up passkeys" button
- Click the "Set up passkeys" button
- Observe navigated to the EE Login page
- Enter my username and password and click the "Next" button
- Observe navigated back to the same page as step 3
- The cycle repeats from here
I've tested this on Firefox v150 and on the Android mobile app (v5.86.0), same cycle on both.
The flow seem borked, I've retested this on the 4th, the 5th (although I then realised there was an outage at the time) and again today the 6th. Cycle repeats on both desktop browser and mobile app.
