Trouble adding accessories to be picked up from store.

[Drewdu]

Having selected to buy now ps5 in accessories and have it delievered to my local store.  Ive tried everything. It seems like it is impossible to buy a ps5 from EE. Its actually outrageous  the time i have spent trying to order one. Please someone help me understanding how this works. I have uninstalled the app. Ive changed password updated everything. Called EE spoke to customer service. Guess what? They dont deal with online app. They said I must use the app to order ps5 they cant order it. I said thats fine but it doesnt work. 

Now here i am. 

[Chris_B]

@Drewdu   Are you a contract customer do EE ?   Have you had that contract over 30 days but are still under 17 months of having that contract ?      The store you are trying to purchase from is a perk store for being a contract customer of EE and only EE contract customers can use it.  

[Drewdu]

Hi, thanks for your  reply. Yes, i am almost finished with a 24 month contract. I cannot get past the checkout to confirm . When I hit the next button it just loads endlessly. - 

[Leanne_T]

Hi @Drewdu 

Are you within the first 17 months of your contract?

Leanne.

[Drewdu]

No. 

[Drewdu]

Hi. Sorry 

[Leanne_T]

Hi @Drewdu 

To be eligible to add accessories to your plan, you would need to be within the first 17 months of the contract. 

Leanne.