The EE app shows 2 messages? How do I access these?

[Boomer929]

They appear in red on the app but I can’t find them anywhere when I open the app?

[Leanne_T · Accepted solution]

Hi @Boomer929

A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

Leanne. 

[Boomer929]

Many thanks for your reply, they have now disappeared.

[Jon_K]

Thanks for letting us know, @Boomer929.

Jon

[Merrytwee]

I have the same issue and they haven’t disappeared yet.

Thanks.

[Leanne_T]

Thanks for letting us know @Merrytwee

Leanne.

[Strudel1980]

I’ve still got it. Can’t find a way to get rid of it either. 

[James_B]

Hi @Strudel1980,

Welcome to the EE Community.

Have you recently started a live chat via the app?

James

[Wayne1966]

I look forward to solution to this as I have the same issue and not been able to clear it 

[Strudel1980]

Not since I upgraded in June. Not that I know of anyway.