The EE app shows 2 messages? How do I access these?

[Boomer929]

They appear in red on the app but I can’t find them anywhere when I open the app?

[James_B]

Hi @Strudel1980,

A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

James

[Boomer929]

Thank you however mine have now disappeared?

Barrie

[Christopher_G]

That's great, @Boomer929

Thanks for letting us know.

Chris

[Cam0311]

Mine is still showing the 2 messages in red and has been for a few weeks now!! Can’t get rid of it!!

[Jon_K]

Hi @Cam0311.

Are you currently on the latest version of the app?

Jon

[Cam0311]

Yes, I am. Last updated on the 23rd September.

[Boomer929]

Yes, it’s resolved itself ???????

Barrie

[Jon_K]

Thanks @Cam0311.

If this is still happening I'd recommend getting in touch with our Customer Care team to let them know.

Jon

[Miltb120]

I have the same issue too and it’s been there a few weeks!!

[Profile closed]

I have the same issue and they haven’t disappeared yet.