Technical Error on Website and App

[devifenn]

I get the following error message when trying to access certain areas of the website such as 'Shop':

Sorry, looks like a technical error
Please call us on <a href="tel:08009566000">0800 956 6000</a> and we’ll try to get things sorted.

It only occurs when I'm logged into my account but prevents me upgrading/adding new products. I've called ther number but there's no option for technical issues like this, no department I spoke to has been able to help.

Has anyone else experienced this or know how to get it resolved?

[GosforthUK]

It wasnt really rant tewards staff here indeed...

I am aware, as they do their best, in line with what they are allowed to do by EE...

It's just big dissaponting as BT do not follow, what was built on BT Community forum, and not replicate it into EE Community forum, especially, when necessary expected as troubles with all that moves from BTto EEwill occurs...

[merepark]

Same issue here for me, came on the forum hoping to find a resolution. Been like this a few months now.

[Leanne_T]

Hi @merepark, thanks for reaching out for some help. 

Have you spoken with our customer care team on 150 about this yet to check your online account is set up correctly?
Leanne. 

[Ollmall]

It doesn't make a difference. I spent 2 hours on the phone again with your guys a couple weeks ago and basically they told me there's nothing they can do to fix it. Something along the lines of 'we're waiting for a new process'. 

The 'resolution' was make a new email address and then basically manage my EE account with 2 separate accounts.

[Leanne_T]

Hi @merepark, thanks for letting me know. I'm sorry they couldn't get it sorted there and then for you. 

I understand if you don't want to use another email address, hopefully the issue with your original email will be fixed soon.
In the meantime, should you want to upgrade or add any new products, you can still do this through one of our other channels, either over the phone or in an EE store.
Leanne 🙂

[planetf1b]

I'm seeing this very same error - on edge, firefox, in-app (iOS), with/without vpn/content blockers.

Frustrating. Additionally the EE website went down (around 11pm) just before the latest *public* broadband offers went up in price (45->48 for 900/110). I tried to order, failed, and then next day prices up.

Now I try and check again and get the very same 'Sorry, looks like a technical error' error that has been reported for the last 9 months. 

Is there any advice on workaround for this? I'll try some more combinations later, but it's very frustrating.

Meanwhile I tried reporting the error twice via chat, and got nowhere. My last chat ended up with them telling me to go to the broadband website to chat with the correct team there. Yes, the same site that fails 

Now it does work if logged out, but if so, what are the existing customer offers if any.

What's amazing is this is a sales site. These problems may be costing you lost purchases - as happened to me just a few days ago (I don't want to go for it now thanks if the prices have gone up again)

[Leanne_T]

Hi @planetf1b 

I am sorry you have this error message when trying to upgrade your broadband account. 

If this error shows in multiple browsers, please call us on 150 and the team will help you with the broadband upgrade and the error message showing in your EE account. 

Please let me know how you get on 🙂

Leanne.

[League]

I’m still having this issue. Shows on all browsers and all I want to do is
upgrade my broadband. I’ve been trying to upgrade it now for 5 months. I’ll
probably just end up going back to Sky. The site works fine when you’re not
logged in but nothing works when you do. I’m definitely not phoning it
defeats the purpose plus they would probably be trying to sell you more. I
don’t have mobile contract with EE and after these issues I probably never
will, so calling 150 would never work for me.

It’s crazy how many of us are having this issue and they’ve not bothered to
fix it. They’re losing business.

[Eastendimages2]

How can I have anything done WITHOUT spending an hour on a call? Especially, since the phone calls didn’t help much the others? 
the chat is a bot and then nothing? I’d think you’d be familiar with the issue by now. I feel like moving to another provider if the only way is to use a phone. 

 

 

 

[Karmik]

@Leanne_T  Instead of what is probably 100's of customers calling EE to raise the exact same issue, why don't you escalate it internally to your tech team. Seems logical to me.