Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

System failure

JustAskin2
Visitor

‎20-10-2022 10:15 PM

Hi.. I keep getting this text "System failure!. We are currently experiencing difficulties loading this information, please try again later“ when I try to buy a new pack or addons. I topped up thinking the problem was my credit but nothing has changed. 

it keeps displaying “AddOns purchase error” or”packs purchase error” please help 

I have tried using the app as well as my computer but still nothing. 

please help

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎20-10-2022 10:28 PM

Use the 150 Text Service instead. ALL PACKS or ADD ON respectively.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP