Start button not working (message EE)

[anjasola]

For various reasons I want to chat with EE rather than call.

I am a pay monthly customer and have been trying to chat with EE for over a week, every time I try to message the 'start button' does not appear. Very frustrating.

Have EE stopped this service?

[James_B]

Thanks for confirming @anjasola

I've double checked that option, and the start conversation button is showing at my end.

Please get in touch with Technical Support who can take some details and raise a support ticket for you.

James

[anjasola]

Technical Support button says messaging service unavailable apologies

[James_B]

Hi @anjasola,

Yes, our Technical Support Chat is currently unavailable. For technical issues, please dial 150 from your EE phone or 0800 956 6000 from another provider.

Thanks

James

[anjasola]

As per post #1 for various reasons I wanted to message EE.

Disappointed and unfortunately have made a decision without EE's input.

Thanks to all people who contributed to this thread.

[manc_mikeh]

Apologies, coming to this so late but I'm keen to ensure that the button always shows when it should - it is my job! - can you share browser/OS etc. Trying to see if any commonalities or something we've missed in testing.

Thanks

Mike