Sara transfer

[JeremyBaddiel]

Why can’t I transfer data from my number to a second number on my account? I was able to do this previously before the app update. 

[Christopher_G]

Hi @JeremyBaddiel

Welcome to the community.

It should be under Mobile Data on the main app screen. Could you try on the My EE desktop website?

Chris

[JeremyBaddiel]

Thanks Chris but the latest edition of the EE app doesn’t have mobile data on the main app screen. I recently did an update to the app which has a new look and layout and since then I can’t locate data transfers 

[James_B]

Hi @JeremyBaddiel,

Were you able to gift data via My EE online?

An update which resolves the data gifting issue will start rolling out very soon.

James

[JeremyBaddiel]

Hi James no I wasn't able to gift data not through the app nor online, which is frustrating.

I couldn’t find the option to do it anywhere. 

[James_B]

Hi @JeremyBaddiel,

Tap here to gift data via My EE online.

Hope this helps.

James

[JeremyBaddiel]

Hi James I did but it takes me through to my account, still can’t see any option for gifting data. 

[James_B]

Hi @JeremyBaddiel,

From the menu, please select Data and Usage > Data Gifting.

Thanks

James

[JeremyBaddiel]

I do and each time it takes me through to a blank page.

When will it be sorted on the app and why is there an issue with it?

[James_B]

Hi @JeremyBaddiel,

Could you try a different web browser and let me know if you see the same issue?

A fix for the data gifting issue that if affecting a small number of customers is expected to rollout in an update this week.

James