Samsung Galaxy Watch 6 - S23 Ultra deal

RobsterF9 · ‎25-09-2023

I have purchased a new S23 today. When asked about claiming for the watch, I was told to go to the Samsung website on the phone but after looking on the Community Topic board, there is information not about going to the Samsung website and that the order will automatically happen with regards to the watch. Please could someone clarify what needs to be done with regards to claiming the watch? Thanks in advanced

Northerner · ‎25-09-2023

Hi @RobsterF9

It says on the sales page.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎25-09-2023

Hi @RobsterF9

It says on the sales page.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

RobsterF9 · ‎26-09-2023

Thank you both for your information. Just wanted to query it as I said I was told on the phone to go to Samsung, lol.

Leanne_T · ‎26-09-2023

Hi @RobsterF9

You don't need to claim, the Samsung Galaxy Watch6 Bluetooth Graphite 44mm will be delivered to your account address within 15-30 days of your purchase, excluding weekends.

Hope this helps 🙂

Leanne.

RobsterF9 · ‎26-09-2023

Thank you very much for the information. 🙂

Leanne_T · ‎26-09-2023

Very welcome @RobsterF9

Have a lovely day 🙂

Leanne.