SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

[JaeSikLee]

"SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW"

This message keep showing up when I trying to login from computer and mobile (tried with different browsers, Chrome, Edge, etc)

Seems this is not temporary issue because I'm the only one who experiencing this. 

How to fix it?

[Leanne_T · Accepted solution]

Hi @JaeSikLee 

Thanks for coming here. 

How long have you had this message showing? 

Can you access your My EE account this morning?

Leanne 🙂

[Carlo60]

Same problem. I can login and I can see my account but nothing else. The message is: SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW."

Any ideas on how to resolve? Thanks.

[Katie_B]

Good morning @Carlo60. 

Are you trying to log in to your My EE online or the My EE app?

Katie