SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

[amerharky]

I keep seeing the above message when trying to login - is anyone else having the same issue?

[Ckh79]

Yes I've been getting this for over a week now 

[Soua]

The app is a royal pain in the ass at the moment! 

[Sarah141]

I've got same issue 

[Leanne_T]

Morning everyone. 

We’re always looking to improve your experience in My EE, bringing in new features and improving the service you receive. That’s why, from time to time we must carry out work that means you may not be able to use these services for a little while. We’re sorry about the inconvenience caused.

Can you access your My EE account this morning? 

Leanne.

[amerharky]

No, still can not access it! 😭

Amer Harky
MBChB, MRCS, MSc
ST6 Cardiothoracic Surgery - Liverpool Heart and Chest Hospital

Twitter @HarkyAmer

Sent from my 📱 so might be short

[Leanne_T]

Hi @amerharky

Are you using the My EE app or My EE account online? 

When was the last time you logged in? 

Leanne 🙂

[amerharky]

Almost two weeks ago, that was when I was able to login. I can’t access the web nor the app to view my bill / tariff…etc

Amer Harky
MBChB, MRCS, MSc
ST6 Cardiothoracic Surgery - Liverpool Heart and Chest Hospital

Twitter @HarkyAmer

Sent from my 📱 so might be short

[Leanne_T]

Thanks @amerharky

This is working for me this morning. 

I would suggest getting in touch with our mobile care team on 150 and they will get this looked into for you. 

Leanne 🙂

[Wildflowers]

No!