Website and App are both horrible

[Mattsmedley]

Yes, the EE mobile app is garbage. 

I've just tried to change my postal & billing address.

Impossible, in 2025 I'm gonna be forced to go into the EE branch in town and change address there, waste of time.

[Linzi_H · Accepted solution]

Hi @Mattsmedley 

Welcome to the Community. 

If you're facing some trouble changing your address on the EE app, please try your main online account instead, and follow the step by step guide on our help page 👉 How Do I Edit My Personal Details in EE.

If you're no further forward after trying this, you can head to your local EE store with ID if you're passing, or book an appointment ahead of time.

If you'd rather not go to the store, then please give the team a call, and they'll be able to get this updated for you.

Linzi