EE app stop working and cannot be deleted or updated

[Polli3]

Yes, I struggling too. My daughter needs data & she’s in Spain 🥺

[Leanne_T]

Hi @Polli3

What happens when you try and gift data? 

Can you gift data if you log into your My EE account online? 

Leanne.

[GingerprinceWB]

Hi, I updated the app yesterday and have been unable to use it at all. As soon as I click on the app it flashes on then closes immediately and a message states the app has a bug. I've uninstall it, reinstalled it, rebooted my handset - nothing works. The app is broken at the moment. Had to log on via the website to access data gifting for my son. 

[Leanne_T]

Hi @GingerprinceWB

Which device are you using? 

Have you tried restarting the device and downloading again? 

Are you connected to WiFi? 

Leanne.

[GingerprinceWB]

Yup. Tried it on WiFi, tried it over 4G, restarted phone (Samsung S20).Nothing works. 

[Leanne_T]

Hi @GingerprinceWB

In this case, please call us on 150 and the team will get this looked into and raise a support ticket for this issue. 

Leanne.