Problems with New App

[Mark2424]

Over the past week when I use the updated EE APP, when I enter the Management section and select Broadband to try and check my Broadband speeds I am unable to do so,as the screen seems to be continuously scanning and then displays unable to load  please try later !!
Reported the issue last week to EE Customer Services  but the problem is still there. Anyone else experiencing this problem ???

[Christopher_G]

Hi @Mark2424 

Welcome to the community.

I believe there were some updates to that app last night. Could you let me know if it's working any better today for you?

Thanks

Chris

[Mark2424]

Christipher no I still can connect the EE App to my hub and can’t check Broadband speeds !!

[Mark2424]

Christopher sorry that was meant to say I cannot connect my App to my hub and still cannot check Broadband speeds 

[Christopher_G · Accepted solution]

Thanks, @Mark2424 

I'd definitely recommend speaking to our technical support team, in that case. They'll be able to check everything from our side and try to get it working for you.

Let us know how it goes please.

Thanks

Chris