Pricing on the website - sim free phone

[PinkFlamingo]

Hi,

Hoping someone here can point me in the right direction! I'm trying to buy a SIM-free phone on the website, but EE is throwing me a curveball.

At the moment there is a very good offer. I also have the option to spread the cost and add it to my monthly mobile bill. The problem is that the total cost for this option is higher than the phone's price. It's advertised as no fee, no interest, no credit check, so the total price should be the same as the outright cost of the phone.

I've already tried the standard 150 number and Live Chat, but they are unable to help or even point me in the right direction.

Is there a specific team who deals with errors like this, and how can I contact them?

Any help or tips would be massively appreciated!

Thanks!

[PinkFlamingo]

Good morning, @Lesley_W , 

Thank you for looking into this. The Black Friday offer already finished. However, the pricing is still wrong on the website. Please see screenshots for the same phone. 

 

Thanks.  

[Lesley_W]

Thanks for checking that for me @PinkFlamingo 

On mine it shows £55 per month with £14 upfront which does equal the £619. I assume you are signed into your account when you are shopping?

Lesley

[PinkFlamingo]

@Lesley_W, 

Yes, I’m signed in into my account. Thanks. 

[Lesley_W]

Thanks for confirming that @PinkFlamingo 

Our team are looking into this, I'll let you know when I have an update.

Thanks

Lesley