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Phone order

Ruthcusiter99
Explorer

‎27-04-2024 04:16 PM

Hello, I ordered my new upgrade, my account has been closed on the same day for some odd reason but my order has been dispatched, I can't receive code for dpd driver for my parcel so what shall I do?

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎27-04-2024 04:27 PM

Hi @Ruthcusiter99 

Have you checked your email and DPD app as you'll receive the code via both.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Ruthcusiter99
Explorer

‎28-04-2024 12:05 PM

Tried this but you will need otp from the original phone number for dpd so its a waste of time really, will the dpd driver take an email confirmation?

0 Helpful
James_B
EE Community Support Team
In response to Ruthcusiter99

‎28-04-2024 12:45 PM - edited ‎28-04-2024 12:45 PM

Hi @Ruthcusiter99,

Has your current EE phone been disconnected?

James