Pay bill

[Katie_B]

Hi @Aiysha_99. 

Welcome to the community. 

Are you seeing the error when trying to log in to your account or when you are submitting your payment?

Katie

[ANDREIEIV]

I paid for the tariff, but my account was charged twice, what should I do next?

[James_B]

Hi @ANDREIEIV,

Welcome to the EE Community. 🙂

Why were you charged twice?

Did you make an additional card payment just before your direct debit was taken?

James

[ANDREIEIV]

Yes

[ANDREIEIV]

Yes 

[James_B]

Hi @ANDREIEIV,

Direct debits are requested from your bank in advance of the payment being taken. If you make an additional payment during this period, the direct debit will still be completed.

The additional payment will have been credited to your account and will be deducted from future bills.

James

[Arlauskiene]

I can pay bill my account closed 

[James_B]

Hi @Arlauskiene,

Please see How do I pay my phone bill? | Help | EE.

Hope this helps. 🙂

James

[Anayat]

Yes 

I'm trying to pay my bill

[Christopher_G]

Hi @Anayat 

Have you tried our Fast Payment service?

Chris