On line always not working been weeks now and I still can’t get on

[Leanne_T]

Hi @Lauriestride 

Thanks for coming here. 

Is this your mobile data that is not working, or your My EE app? 

Speak soon 🙂

Leanne.

[Chris_B]

@Lauriestride  Call customer services and request that they reset your online account. 

[Lauriestride]

EE app

Sent from my iPhone

[Leanne_T]

Thanks @Lauriestride 

What happens when you try and log into the app?

Leanne. 

[Lauriestride]

Send me to community

Sent from my iPhone

[Leanne_T]

Hi @Lauriestride 

Have you downloaded the My EE app from the app store? 

Do you currently have an EE mobile or broadband account? 

Leanne 🙂

[Lauriestride]

Yes and yes

Sent from my iPhone

[Leanne_T]

Can you log into your My EE account through a web browser? @Lauriestride 

Can you attach a screenshot of the My EE app once logged in, please make sure no personal details are showing? 

Leanne.

[Lauriestride]