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Not account holder message

Jp1232
Visitor

‎25-05-2022 11:19 AM

I want to upgrade online as I have a friends and family code but I keep getting a message saying I am not the account holder please help!!!

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎25-05-2022 01:13 PM

Hi and welcome to the community, @Jp1232

 

 If you're the account holder you should be able to set yourself as the 'bill payer' in the manage numbers section of your My EE account.

 

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Christopher_G

‎25-05-2022 03:00 PM

@Christopher_G : I thought with EE the a/c holder isn't necessarily the bill payer. Is that how it is with EE?

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0 Helpful
Christopher_G
EE Community Support Team

‎25-05-2022 03:14 PM

To get full access to bills and upgrading through EE, you have to have 'Bill payer' selected in your My EE account, @XRaySpeX.

 

The person's name printed on the bills (account holder) does not have to be the bill payer though, you're right.


Chris