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No account details showing on login

obi101
Visitor

‎17-10-2024 07:54 PM

I’m able to login to my account but whenever I do I see…

 

We can't load this right now

 

There's a problem getting the information to you. Try again or get in touch if it's urgent.

It’s been going on for ages. I spoke to someone this week who also had issues locating my account details for my broadband (I also have mobile). Can anyone help? Don’t really want to wait an hour on the phone 😞 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎17-10-2024 09:29 PM

Hi @obi101 

Sometimes this happens and you need to ask EE to delete your online account. You can then register again.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
fblbl
Investigator
Investigator
In response to Northerner

‎21-10-2024 11:44 AM

I have the same problem, and EE must find a permanent solution for this.

0 Helpful