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No access to app or website for account

Buck7600
Explorer

‎05-10-2024 05:07 PM

I have not bern able to log  since July and despite multiple phone calls to tech support etc this has not been resolved.

I cannot check my bills, gift data or anything apart from see my profile.

Am I within my rights to cancel my contracts without penalties due to this issue as I've given them plenty of chances to resolve it

Absolute rubbish service and do not fix the issues.

 

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎05-10-2024 07:29 PM

Hi @Buck7600 

Have they deleted your online profile to allow you to register again. 

If not then ask CS to do that first. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Buck7600
Explorer
In response to Northerner

‎05-10-2024 08:39 PM

Hi

 

Don't know if that's bern done, but I've been through to  CS  and tech  and no one has fixed it.

It's supposed to be with  IT, but that's not resolved it.

0 Helpful
JLC94
Investigator
Investigator

‎05-10-2024 10:08 PM

The exact same thing has happened to me. I've raised it, went through support and a complaint was made. This evening the complaint has been closed but surprise surprise, it's not actually been resolved. 

I was told they moved systems earlier this year and it's because of that. It's incredibly frustrating that it's not being properly handled.

0 Helpful
Ali_A
EE Community Support Team
In response to Buck7600

‎06-10-2024 09:19 AM

Thanks for joining us on Community @Buck7600 

If a ticket has been raised with the IT team, they will get back to you once they have fixed the problem you are facing. 

Ali 
 

Nur1994
Contributor
Contributor

‎07-10-2024 03:47 PM

I wish we were within our rights, I am in the SAME BOAT! Absolutely disgraceful service, and they literally don't care because they're not obligated to nor will they lose our money (although they have lost out from me because I can't do any add-ons or subscriptions because of this issue lol, but it's not the same as me being stuck in a useless contract..)

0 Helpful