20-09-2023 10:34 AM
20-09-2023 11:38 AM
Hi @B064
Welcome to the community.
Are you able to access the My EE desktop site?
Chris
20-09-2023 11:47 AM
No
20-09-2023 11:50 AM
OK, thanks for trying, @B064
If you speak to our Mobile Care team, they'll be able to gift the data manually for you.