New to EE and can't access account

[dmd1975]

Good morning. I switched from another provider and joined EE yesterday. I tried to register an account and it appeared to register sucessfully. That is until I tried to log onto the app and it claimed that the password was wrong (it wasn't) I then had to reset the password but everytime I tried to reset it I was told that the password was weak and could easily be guessed. This was a password with everything. Capital, lower case, numbers and symbols. 

I then spebt nearly 2 hours on live chat getting passed from pillar to post with no solution so I am hoping someone hear can help me. 

• Thanks in advance. 

[Leanne_T]

Hi @dmd1975

Thanks for coming to the community. 

Have you registered for a My EE account?

If so, are you able to log into your My EE account online? 

Speak soon 🙂

Leanne.

[dmd1975]

@Leanne_T 

I registered my account but that's as far as I could get. I contacted 150 to get them to remove the email address and I would register again. They did that but it wouldn't allow me to register. 

[dmd1975]

@Leanne_T this is the message I get. Regardless of how secure it is

[Leanne_T]

Thanks @dmd1975

Are you using a password with all of the below?

• 8-30 characters
• One upper case letter
• One lowercase letter
• One number

Please use no spaces or special characters. 

Leanne. 

[dmd1975]

@Leanne_T 

I've tried everything. Nothing works 

[Leanne_T]

Thanks @dmd1975

Have you tried another browser? 

Leanne.

[dmd1975]

@Leanne_T 

I have used my phone, internet and chrome.

I used my laptop firefox, edge and chrome. 

I am not technically naive. That's why I am resorting to asking here. 

[Leanne_T]

Thanks @dmd1975

In this case, I've sent you a private message on here for some extra details. 

Leanne 🙂

[allanwiggam]

This evening I tried to log In to EE and guess what, it wouldn't let me. I had to change the perfectly good password that I have been using for years. Not impressed.