Hello @Monkey97 ,
Welcome to the community,
Have you made sure that you have the latest one?
Try uninstalling it and then downloading and installing it again. If that does not solve it clear the cache.
Make sure that your phone has the latest software installed as well.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
