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My ee app

RubyD96
Investigator
Investigator

‎13-09-2022 03:05 PM

Is the ee app down because every time I log into it it tell’s me there are having problems with the app and to try again later, I’ve deleted it and reinstalled it and it’s still coming with the same problem. 

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎13-09-2022 05:00 PM

Hi @RubyD96,

Welcome to the EE Community.

Do you see the same issue when trying to login to My EE online?

James

0 Helpful
RubyD96
Investigator
Investigator
In response to James_B

‎13-09-2022 05:30 PM

No I have no problem signing into my EE online it the app am having a problem with I’ve deleted the app multiple times and reinstalled it, I’ve updated it and I when I log in I just get we are having problems please close the app and come back later.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to RubyD96

‎13-09-2022 05:53 PM

Hi @RubyD96,

Please get in touch with Technical Support so a member of the team can look into this issue for you.

They'll be happy to help.

Thanks

James

0 Helpful
RubyD96
Investigator
Investigator
In response to James_B

‎13-09-2022 07:07 PM

Okay but how do I go about doing that ? 

0 Helpful
Leanne_T
EE Community Support Team
In response to RubyD96

‎14-09-2022 08:03 AM

Hi @RubyD96

You can call us on 150 or 0800 079 8586 and the team will be get this looked into for you. 

Leanne.

0 Helpful