My account

Ljenko23 · ‎05-12-2022

Why on my app is it saying I’m not the account holder

Northerner · ‎05-12-2022

It is becase you set your account up as a user not an bill payer.

You need to log into your online account then go to Account Settings and change your access from user to bill payer.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎05-12-2022

Hi @Ljenko23

It is becase you set your account up as a user not an bill payer.

You need to log into your online account then go to Account Settings and change your access from user to bill payer.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.