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My EE app

Mich-1
Investigator
Investigator

‎05-06-2023 08:54 PM

Fór the last week I have been unable to sign into the app

I have updated to the latest version, uninstalled and reinstalled the app but no no avail. I just get a blank screen with no error message

I can log into the website so the password is correct

I am on Samsung S21 running Android 13

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎06-06-2023 08:42 AM

OK, thank you @Mich-1 

It sounds like you've tried everything we would recommend in this situation. It may be worth speaking to our technical support team.

Chris

Mich-1
Investigator
Investigator
In response to Christopher_G

‎07-06-2023 06:54 AM

I worked out the issue was with the browser Edge. I switched to Chrome  and I managed to log in.

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Mich-1

‎07-06-2023 09:21 AM

OK, thanks for letting us know, @Mich-1 

Chris

0 Helpful