Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My EE app account frozen

Donald33
Investigator
Investigator

‎20-01-2024 11:30 AM

I login my EE app account, but it shows the message as the picture.

IMG_0190.jpeg

 

I also tried to login EE website, but the system cannot show my profile and my account info.

IMG_0191.jpeg

 

I already linked up my broadband bill to my account and I can’t check and pay my bill right now. I has called EE several time about it in past 2 weeks. Each time they told me they would fix it and you can login again after 3 days. In fact, the problem still on and I don’t know how to do.

0 Helpful
3 REPLIES 3
Chris_B
Grand Master
Grand Master

‎20-01-2024 11:42 AM

@Donald33  have you tried deleting your device, history and cookies, ? 

Donald33
Investigator
Investigator
In response to Chris_B

‎20-01-2024 11:47 AM

Yes

0 Helpful
Schockwave
Community Hero
Community Hero
In response to Donald33

‎20-01-2024 01:00 PM

@Donald33 , I would suggest ringing customer service so that they can reset your account and try downloading the app again and logging in again, see if that resolves it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful