None of this makes any sense to me.
What happened prior to the 'hacking'?
Had you had your phone in for any physical or remote repair?
Had you sold your previous phone and not deleted any of the info prior to selling/giving away?
Did you back up/clone your phone to a 'service' or back up to Google/One Drive servers?
Are you an Android user?
Are you an iPhone User?
Had you upgraded your phone by cloning the information to your new phone, but forgot to reset/wipe the cloned phone?
Had you had your previous phone lost or stolen and not changed you bank account, EE, password details with anything connected to your phone?
Had you given anyone your phone for any period of time?
How had the Hackers got your bank account details, which are not part of EE?
Had you answered texts or emails (prior to the 'hacking') with your bank account details or pac codes or EE account details?
Do you get paper copies of bank account details or any other personal details, and just throw them in the bin without shredding?
Do you change your passwords frequently?
Do you never change your passwords?
You don't have to give details just a yes or no would suffice.
