cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Mobile number

Maggie52
Investigator
Investigator

Why on my profile and where my imei numbers are on my device the number is not showing as mine ?

13 REPLIES 13
Only 3 weeks ago when looking up my IMEI number I probably wouldn't have
noticed otherwise. Looks like it will be staying there as nobody seems to
know why but I do appreciate the communities help.
Leanne_T
EE Community Support Team

Hi @Maggie52

If you could try the factory reset, to see if this changes after backing up all your data and let us know how you get on? 

Leanne.

I'm not confident enough on saving my data and I really don't want to lose
anything
Leanne_T
EE Community Support Team

No problem @Maggie52

The How to backup your Galaxy phone & restore data | Samsung UK support page, has help if you decide this is something you would like to try to see if this changes the number.

Leanne.