Mobile app

[DJGAZZA]

I am having problems loggin to my mobile app. I have tried uninstalling and reinstalled the app 5 times. I have also tried resetting my password and given security codes to sign in yet when I try it on my mobile app it stops me getting in then returns me to sign in then the screen goes black I know it is not my phone as I can get into my account online but I had trouble getting in at first saying email or passord is incorrect which it wasn't. This has been going on ever since I got EE broadband added to my account and also this Samsung Watch 8 lets face it I am paying about £65 a month in total and I can not access my mobile app that is supposed to give me rewards which I have never recieved at all either am I been rip[ped off by EE baring in mind it is just BT under another name really but I want this sorted out and finding where or who to message about it is IMPOSSIBLE TO FIND OUT no emails appart from on the app which I emailed them and still not had any reply nothing new from BT though.

[DJGAZZA]

That EE Help page is a waste of space giuves me nowhere to make a damn complaint about anything. Why nobody here can help me instead of telling me to call customer services that do not help . As for ther technical support team there is nothing there about apps at all. Nobody has given me anything that I can use and no I will not call customer services seen as there is nobody else to talk to I may as well just delete that damn app and lose all benefits I get and rewards not that they are worth anything and also means I wont be able to see my damn bills again if that is the case maybe another supplier will be happy to take my money EE doesn't seem to be bothered about my £65+ a month in mobile and fibre broadband bills 

[DJGAZZA]

You want to hear about my experience on here and with EE well hear it ia in percentage 0% been nothing but trouble been talked into things and now this app I am deleting it as I can not use it so no point having the damn thing and means I will miss out on those useless rewards or would that be a good thing to miss? Then there is veiwing my bills for my mobile and so called full fibre broandband which is not full fibre at all as the fibre cables are underground where I had to have another phone cable put in from the telephone pole the name of full fibre optics means fibre optic cables directly into the house not from a landline cable defies the object of FULL FIGRE OPTICS  and I think I am getting well under the 100Mbps I am supposed to get which I would have no problems with if it was really full fibre so someone is either lying or they have been ripping me off

[DJGAZZA]

So that is all you can do well that was a waste oif my time and effort to get help and if you think I am phoning customer services think again if the app devolpers can not be bothered to REPLY to my emails to the email address that is on Google Play that is supposed to deal with these things then why should I bother with ignorant people like them 

[icevapour]

I am having the same problem but there's no way I can contact the team at all. you webpage set up is a laugh, can't find the on live chat, can't see the correct support number etc, it's just awful! You doorstep seller was pushed and harsh otherwise I wouldn't have signed up. it's terrible, never been so bad before.

[kyakaze]

Hey guys, file a complaint on their website, describe your issue clearly and then just wait for them to resolve it. I spent several months creating 3 tickets but the last one was quite okay. I didn't have any hope but eventually they fixed it and called me 3 times but I was too busy to notice the calls. This is clearly an issue on their backend server and I strongly emphasized that in the complaint. They resolved it without me doing anything on my end

[DJGAZZA]

Really do y6ou how much trouble I am having with accessing EE's website as well as their stuypid MOBILE APP and I did put a complaint in and guess what not even a damn reply it is pathetic that EE is running a service like this yet does nothing about these problems and neither does the app developers as I emailed them first which was about 4 months ago and still no damn reply I hate ignorant companies and because EE is run by BT is there any surprice we get a service that basically is not even there? It is about time EE contacte me as even my local EE store can not even help me as there is nobody in that shop that is not even trained for these problems and that techknowledgy is beyond their knowledge so who will help than seen as I can not put a comp[laint in on their website it is a disgraceful service and with EE taking a total of £65 a month off me for the crap I have been getting.

[Katie_J]

Good morning @DJGAZZA. 

I am sorry to hear you are still experiencing this issue. 

What happens when you try to submit a complaint online?

Are you using the online complaint form?

Speak soon, 

Katie