Mobile Phone Unlinked from my account

vreille · ‎06-08-2024

I have logged into my EE account to find that my mobile phone and iPad have been unlinked from my account and for some reason I can't relink them as I'm not receiving the verification code via my mobile phone number.

Chris_B · ‎06-08-2024

@vreille is this via the EE app or your online account?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

vreille · ‎06-08-2024

Hi Chris, it's both

Schockwave · ‎06-08-2024

@vreille , I would suggest ringing customer service to find out what has happened.

I take it you are on contract and not pay as you go?

If pay as you go, how long ago have you made a chargeable call or text?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.