Mobile Account wont link

[Beanpoleuk]

I recently moved my BT family sim ftom BT to EE but the app won't let me link my mobile it just says ' great we've found your products,  but when trying to link it says already linked to another account.

I am now doubting the move as this seems yo be a common and unsolvable problem,  a ticket gets raised and told to wait 72 hours and it will be fixed but doesn't get fixed.

So now I can't see my family mobiles and monitor data usage.. 

Feels like this was a bad move.. 

[AbEljidi]

I had the same issue after a con bt guy on the line said all should work fine except billing will the useless EE. Still I could never see my broadband account when I log on as I asked this to be linked to my sim account.  I was told it should happen after 24hours (I guess they meant 24 months!)

Also I never received the EE router for my subscription!

This is a useless company to deal with, and definitely won't renew or ask anyone to! stay away from this useless company.  The speed promised in the package is hardly 50% of what it should be 

[Elmundo360]

I have the excate same problem. It is driving me mad. Been outgoing for 4 or so months now. Still no solution. Keep calling 150 getting passed from mobile to broadband , to the id team, technical , the app team. All they say is it will take 5 days.... 5 days later nothing is fix and  have to ring back and start all over again. Im just going round in circles. 

 Its ridiculous. 

[Leanne_T]

Hi @Elmundo360 

I'm really sorry you're unable to link your products in the EE app and have been in touch multiple times.

You've done the right thing reporting this to our technical support guides and if you get back in touch the team will be able to check for any updates for the account. If this is not resolved and you would like to raise a complaint, you can do this using the online form and one of the complaints team will get this looked into for you. 

Hope this is sorted soon.

Leanne.