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Mobile Account wont link

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Beanpoleuk
Investigator
Investigator

‎11-09-2024 10:44 AM

I recently moved my BT family sim ftom BT to EE but the app won't let me link my mobile it just says ' great we've found your products,  but when trying to link it says already linked to another account.

I am now doubting the move as this seems yo be a common and unsolvable problem,  a ticket gets raised and told to wait 72 hours and it will be fixed but doesn't get fixed.

So now I can't see my family mobiles and monitor data usage.. 

Feels like this was a bad move.. 

10 REPLIES 10
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AbEljidi
Explorer

‎31-10-2024 10:57 AM

I had the same issue after a con bt guy on the line said all should work fine except billing will the useless EE. Still I could never see my broadband account when I log on as I asked this to be linked to my sim account.  I was told it should happen after 24hours (I guess they meant 24 months!)

Also I never received the EE router for my subscription!

This is a useless company to deal with, and definitely won't renew or ask anyone to! stay away from this useless company.  The speed promised in the package is hardly 50% of what it should be 

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