cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Manage my hub

Marcus1111
Visitor

How do I manage my hub and devices when the apps not working 2 nights I’ve not been able to pause my sons connection 

 

1 SOLUTION

Accepted Solutions
Alex_H
EE Community Support Team

Hi @Marcus1111,

Welcome to the EE Community

On some occasions the app does go down in order for us to perform some essential maintenance and updates. I appreciate this can be inconvenient as it does mean you wont be able to use Wi Fi controls during that time, I am sorry about that.

If you regularly pause your son's connection around the same time, what you can do is setup a schedule so that the connection is paused automatically to help in cases where the app may be down.

Alex

View solution in original post

1 REPLY 1
Alex_H
EE Community Support Team

Hi @Marcus1111,

Welcome to the EE Community

On some occasions the app does go down in order for us to perform some essential maintenance and updates. I appreciate this can be inconvenient as it does mean you wont be able to use Wi Fi controls during that time, I am sorry about that.

If you regularly pause your son's connection around the same time, what you can do is setup a schedule so that the connection is paused automatically to help in cases where the app may be down.

Alex