18-04-2024 05:31 PM
Hi
On 1st of April my i called EE to help me as my phone was lost.
I've explained the whole scenario they told me to wait for 72 hours for some checks.
I called them for the follow up many times they said the decision is not taken. It’s been 14 working days.
Very bad & poor service. I will not recommend anyone to use EE.
18-04-2024 06:00 PM
Was this just a lost/stolen report with replacement SIM? Or are you also reporting issues with an insurance claim? Your reference to "decision not taken" suggests insurance, which you've not otherwise mentioned.
18-04-2024 06:02 PM
With insurance claim.
19-04-2024 07:57 AM
I'm sorry to hear about your phone. Hopefully there's a decision soon. If you'd like an update, I recommend speaking with our Mobile Care team.
Chris