Login Error

Harriet24
Investigator
Investigator

‎23-06-2022 01:31 PM

Hi

 

I'm a complete newbie having got my new SIM for my SIM only contract yesterday. 

 

I registered yesterday evening but am unable to login  via app or website. I just get login error and yet if I click on register in top right I can then see my details and number but when I press manage I'm taken back to the error login screen.

 

Any help?

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7 REPLIES 7
Christopher_G
EE Community Support Team

‎23-06-2022 03:30 PM

Hi @Harriet24

 

Welcome to the community.

 

Could you try registering on a different device or browser please and let me know if it's any different?

 

Thanks


Chris

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Harriet24
Investigator
Investigator
In response to Christopher_G

‎23-06-2022 09:31 PM

Hi

Have tried to log in on my dad's laptop but get exactly the same thing.

Regards
Harriet24
Sent from my Pixel 6 Pro
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James_B
EE Community Manager
EE Community Manager
In response to Harriet24

‎24-06-2022 08:43 AM

Hi @Harriet24,

 

Which error message do you see?

 

James

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Harriet24
Investigator
Investigator
In response to James_B

‎24-06-2022 11:21 AM

Hi,

I'm getting
LOGIN ERROR

We're working on fixing this page. In the meantime, find help at
ee.co.uk/help <>
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James_B
EE Community Manager
EE Community Manager
In response to Harriet24

‎24-06-2022 12:05 PM

Hi @Harriet24,

 

Is your new EE SIM active and in use?

 

James

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Harriet24
Investigator
Investigator
In response to James_B

‎24-06-2022 12:49 PM

Yes, all fine.
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James_B
EE Community Manager
EE Community Manager
In response to Harriet24

‎24-06-2022 12:56 PM

Hi @Harriet24,

 

Please get in touch with Technical Support so a member of the team can look into this issue for you.

 

They'll be happy to help. 🙂

 

James

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