Live Chat

CandiceNabb78 · ‎05-01-2020

Hi, how do i live chat with EE customer service

Katie_B · ‎08-09-2020

Hello @Emilycochran.

Thanks for coming to the community.

I am sorry to hear you are having problems with your signal.

Are you able to check for any known problems within your area using the Network Status Checker?

To confirm, this is regarding your mobile?

Katie 🙂

Pr0gramm3d · ‎20-10-2020

Unfortunately there is no chat option at all even after logging with my Account and I am a Pay Monthly customer!

Not sure how to attach a screenshot on here?

Thank you

Khair

XRaySpeX · ‎20-10-2020

@Pr0gramm3d : Use the Camera icon above your text to upload an image file to here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Pr0gramm3d · ‎20-10-2020

Thank you.

No chat option

Pr0gramm3d · ‎20-10-2020

How odd, there is no screenshot to see

XRaySpeX · ‎20-10-2020

@Pr0gramm3d : There is now! Don't worry, your images were awaiting approval. I have now done so & the other 1 should appear soon.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Pr0gramm3d · ‎20-10-2020

Hi Katie -

From my perosnal experience Network status checker has never been an authentic tool to check the status, I had severe problems with DATA connectivity for over 14 months and Network Status Checker always said that there were no known problems!

After 14 months of badgering EE tech support finally they 'admitted' that there are Mast issues and upgrades are planned!

When I asked why it doesn't reflect in the online tool, since they are from backend team and can't be bothered to update the front-end 😐

Pr0gramm3d · ‎21-10-2020

And the answer to my Live Chat query is?!!!

Thank you

Antonmutu · ‎27-04-2021

Hi why did my phone?

Antonmutu · ‎27-04-2021

hello Why did you restrict your phone