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Link broadband/my ee app

852748727
Visitor

 I can’t link my broadband online it keeps saying “error on our end”. 
the my ee app ain’t working and keeps saying I’m not the account holder and I can’t seem to fix this. 

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @852748727 

Welcome to the community.

If you have a chat with our Customer Care team, they'll be able to link them from our side for you.

Chris

Not true. I have same issue and noone i call at ee can fix it their end. They put in a raised request for help with the issue but they say they dont even know which team that request goes to and the customer service or technical (tried both) say they will call me back then never do! 

Katie_B
EE Community Support Team

Hi @Endielle

Welcome to the community. 

I am sorry to hear this has not yet been resolved for you. 

What was advised last time you called?

Katie