Latest app bug re roaming information

heat57 · ‎15-08-2022

I have to numbers on one account and since the latest update one number shows correct roaming info whereas the others is incorrect. When I try to switch on roaming in the app I get an error message saying try later. I uninstalled and reinstalled the app but to no avail. This has happened in the past too. It is driving me crazy.

XRaySpeX · ‎15-08-2022

Don't rely on the app. Go to the horse's mouth. Does it do the same in your online MyEE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

chistery · ‎15-08-2022

The issue for a lot of users where it says roaming isn't enabled and won't let you select it (even if roaming is enabled) is a known issue by EE that they seem incapable of fixing. I had a case open for a while, they eventually closed it saying they would fix it, they didn't. I suspect they closed it to make their stats look better.

heat57 · ‎15-08-2022

Yes, it does, and I had the same issue over a year ago. It is irritating as you never know if your roaming is fully functional. I would think this is not rocket science and since they fixed the last time, they should be aware of it but every time they release an app update, we seem to be back to square one.

chistery · ‎15-08-2022

I now text roaming to 150 to verify it every now and then and that does seem to be accurate.