Itemised usage

Kevin123123 · ‎25-03-2023

EE told me I would be able to see my itemised usage within a couple of hours on the app/logging in.. that was 2 days so. Another agent now tells me itemised billing is only available monthly on the invoice?!
what is going on ?!

Kevin123123 · ‎07-10-2023

I dont want to know any allowance - I want to know my itemised usage from that phone, why cany you sort it?!

Leanne_T · ‎07-10-2023

This has been raised to the correct team who will be working to get this sorted for you as quickly as possible @Kevin123123

Leanne.

NixG · ‎10-10-2023

This used to work, I would use it regularly when needed. Now it is not working like this. I just keep getting either an error, or the same thing stating there is nothing to see. But there definitely is! It’s been over 3 months and it’s not working like this anymore! It’s frustrating as it came in so handy for me as a business owner. I can only retrieve the information monthly when my bills are generated. The same as when we used to have the frequent location feature on Apple, this was a fantastic feature, again very useful as a business owner. Also gone! Why are all the useful things gone?! And yes I know that’s nothing to do with EE, I’m merely pointing out that what is useful for some people always seems to vanish!

MGR628 · ‎21-11-2023

Why is this issue not fixed!! EE are a communication company - yet their communication on this topic is poor to say the least!!

Seriously thinking about O2 in future. Fed up with this glitch which EE have not prioritised for business owners like me.

It works - it doesn't work, it works it doesn't work! but mostly IT DOESNT WORK!!!!

Katie_B · ‎22-11-2023

Hello @MGR628.

Welcome to the community.

I am sorry to hear you are seeing this error again.

Have you been able to report this to our technical care team?

Katie

Dawnj1984 · ‎04-01-2024

It's happening again, I was able to view the itemised usage regularly with no errors but now I can't even view it keep getting the same as before. EE you need to sort this, I'm paying for a service that I'm not getting.