Itemised usage

[Kevin123123]

EE told me I would be able to see my itemised usage within a couple of hours on the app/logging in.. that was 2 days so.  Another agent now tells me itemised billing is only available monthly on the invoice?! 
what is going on ?! 

[Chris_B]

@Kevin123123   Itemised billing starts from when you requested it and you need to be billed to receive an itemised bill, it’s not on going tracking usage.   It’s even called itemised billing. 

[Kevin123123]

Maybe EE agents need to be aware of this as they advised that is what I needed - Itemised Billing.  Therefore, EE added itemised billing to my account on 23rd March and clearly stated "this feature will be available to you within the next few hours".  EE have also confirmed I can see itemised billing albeit 2-3 days later?!  All depends on who you speak to and looks like I will have to wait for next month to see how soon I can access the itemised outgoing calls.

[paul03631]

You *can* actually see your usage "as you go" provided you have itemised billing on your account.

In MyEE go to Data and Usage > Extra Charges > See Itemised Usage and select from Calls, Texts or Data either inside or outside your allowance.  (Inside your allowance will show all calls /texts that do not incur an extra charge usually within a couple of hours of the call being made/text sent).

There was an issue on my account over the past month (CS said that there was a general ticket for this so not just me impacted) where this wasn't showing but it's now been fixed.  The OP may have been impacted by the same issue.

[Kevin123123]

Ideal, thank you.

[Dawnj1984]

I dont think it has been fixed, I've been able to get on and view my itemised usage but now I can't, keeps coming up with an error message  on extra charges. It's saying no itemised charges this month. 

 

[Katie_B]

Thanks for coming here and letting us know this is still persisting @Dawnj1984. 

I would recommend speaking with our customer care team who can refresh your account. 

Please be sure to keep us updated here on this thread. 

Katie

[Ch1958]

This is still an issue. 

[James_B]

Hi @Ch1958,

Welcome to the EE Community. 🙂

Are you paying for itemised billing?

James

[Kevin123123]

Yes