Issues with viewing my bills and payment

[SeharaBiii]

I recently upgraded and my bill is due, I can't currently view bills and payments. I am able to see my sim usage but not bills and payments, whether I click on the tab its coming up with an error message and same is happening when i go to my online account. I can't even click on anything like make a payment as such. Please could this be sorted as soon as possible, I have noticed many people have complained about the same thing. I am recieving the same error message, I spoke to the team yesterday and said they are looking it, but it still isn't fixed. 

[Cad16]

I got to the bottom of it after several phone calls! I suggested trying a different email address for my account & hey presto, it worked. My email address was blocked after the software update in October apparently.

Sent from Outlook for Android<>

[dugaldc]

This issue isn't resolved at all - I get the same.

Regardless of browser, the 'bills and payments' screen has no content.  So poor guys, it really isn't that hard.

I'm leaving because I have to go through this nonsense every month to try to get a bill.

[Leanne_T]

Hi @dugaldc 

I am sorry you are having problems viewing the bills.

Have you reported this to our mobile guides to be looked into? 

Leanne. 

[MH1932]

Hi i have tried clearing history and all sorts to get to our company phone bills but no joy. I have tried going on chat and there is never anyone answering. I need my bills to complete our accounts as a matter of urgency so any help really would be appreciated.

[Linzi_H]

Hi @MH1932 

Welcome to the community!

If you've tried all of the suggested steps and cannot see your bills online, then you'll need to call us directly so the team can check your account.

Linzi