Issue with adding accessories to my phone bill.

[RM108]

When I try to add the AirPod 4s to my phone bill using the EE app, it buffers when adding to the basket. When i try to add the AirPods to my phone bill on the website, it says "Payment service is not available. Please try again later." I've never had any issues paying my phone bill in the past and have always paid on time.

[laurynass]

More tickets than  calls I have made. This is frustrating as still on going. I would get if it would take a day or 2 to fix this but it has been a month and constant calls. Three advisors promised calls and never called me. I am struggling to understand how can this even happen

[Lesley_W]

I totally appreciate your frustration @laurynass 

You can see all the ways to make a complaint here ee.co.uk/help/contact-ee/complaint if you would like someone to take a look at your experience and log a complaint until you have a resolution. 

Lesley